The success my employees are having with Subway University is staggering! In just one month, since issuing the Subway University challenge to my employees, they have completed a whopping 839 courses!!!
If you’re just tuning in to my blog here’s a little recap. On July 21st, 2009 I bet all my sandwich artists $20 that they couldn’t finish their Sandwich Artist Certification Courses and their Senior Sandwich Artist Certification Courses before me. Ten of them won the bet… ]In addition I offered a ten cent raise upon certification and another fifteen cent raise when certified as a Senior Sandwich Artist. I also bet my Regional and Store Managers $100 they could not complete their learning ladder certifications up through the Store Manager level before me. Currently all but one is on track to win that bet.
Out of the Forty, active Subway University users on my team, here’s where we stand as of today:
- Total courses completed: 917
- Sandwich Artist Certification: 21
- Senior Sandwich Artist Certification: 12
- Shift Manager Certification: 10
- Assistant Manager Certification: 2
- Store Manager Certification: 3
- Multi-Unit Supervisor Certification: 1
After 10 months of trying to figure a way to motivate my employees to take these courses, it looks like I’ve found the answer… a fun little competition involving some old fashioned leading by example. Go figure. 
Got questions? Have a success story to share? Please leave a comment. Or if you’re more comfortable communicating with me privately you can use the contact form provided on the site.
Strive to be More!
Coach Morse
George;
Fantastic work! Please keep sharing all of your success with us and we will continue to provide you with all of the updated and new materials to you and your employees!
If we can be of any help, please let me know!
Thanks Patrick. I’ll be sure to keep you posted.
Awesome! The numbers for completions look great. How has this impacted your store operations, and most importantly, your customers’ satisfaction?
Bonnie
Thanks Bonnie. Great questions…
Both my Regional Mgr. and I have observed improvements in the way our employees perform their jobs on a daily basis; from greeting and thanking the customers, to working together on the thru put for faster service; from the quality of bread, to store cleanliness, and so on…
In addition, new employees have a better knowledge base to support their in-store training. They ask more questions and become proficient faster than before U of S. Employee retention has also improved.
As far as customer satisfaction goes, though we haven’t surveyed our customers before and after, our sense is that customers are enjoying their store visits more as a result of the improved employee performance. We are friendlier, maintaining quality standards with more consistency, and we are faster.