http://www.coachmorse.com Profit Coaching for Subway Franchisees Fri, 05 Mar 2010 19:54:11 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Profit Coaching for Subway Franchisees Profit Coach George Morse no George J Morse george@coachmorse.com http://www.coachmorse.com/613/customer-service-and-you/ http://www.coachmorse.com/613/customer-service-and-you/#comments Fri, 27 Nov 2009 21:24:26 +0000 Coach Morse http://www.coachmorse.com/?p=613 http://www.coachmorse.com/613/customer-service-and-you/feed/ 0 <p>I firmly believe the success we ultimately achieve is inexplicably linked to the quality of <strong><em>customer service</em></strong> we provide.  That’s my philosophy.</p> <p>What is <em>your</em> philosophy as it pertains to <em>customer service</em>?</p> <p>This is a question I asked a group of owners and managers during a recent customer service presentation.  I enjoyed the discussion and interaction that followed and look forward to meeting and working with more groups like this in the future.  If you’re curious how that went, here is a link to a video of some workshop highlights:  <span id="more-613"></span><a href="http://www.coachmorse.com/wp-content/uploads/2009/11/CustomerServicehighlights.wmv">CustomerServicehighlights</a></p> <p>I feel it’s important to take some time now and then to reflect on such things, so we can stay focused on the priorities that matter most, as we strive to take our business to new heights.</p> <p>Here’s to your success!</p> <p><em>Coach Morse </em></p> I firmly believe the success we ultimately achieve is inexplicably linked to the quality of customer service we provide.  That’s my philosophy. What is your philosophy as it pertains to customer service? This is a question I asked a group of [...] http://www.coachmorse.com/486/subway-convention-2009/ http://www.coachmorse.com/486/subway-convention-2009/#comments Fri, 28 Aug 2009 21:44:59 +0000 Coach Morse http://www.coachmorse.com/?p=486 http://www.coachmorse.com/486/subway-convention-2009/feed/ 2 <p>I recently attended the Subway Convention in Washington D.C.  It was my first time attending the annual convention and I thought it was okay.  The highlights of this convention for me were:  discussing store operations with other franchisees at the Multi-Unit-Owners Roundtable, meeting and spending a few minutes talking with Fred Deluca, talking with exhibitors on the Trade Show floor, and taking an early morning run along the shore of the Potomac. <img src='http://www.coachmorse.com/wp-includes/images/smilies/icon_cool.gif' alt='8-)' class='wp-smiley' /> </p> <p>The learning sessions could have been better, in my view, had they contained <span id="more-486"></span><strong>**This Content is For Members Only. You Must Login or Join to See More.**</strong></p> I recently attended the Subway Convention in Washington D.C.  It was my first time attending the annual convention and I thought it was okay.  The highlights of this convention for me were:  discussing store operations with other franchisees at [...]