The Customer is always right… unless he’s wrong.
Dealing with customer complaints isn’t too hard when we’ve made an obvious mistake, but what if the customer’s wrong? Here’s an audio I’ve created for you that deals with this issue. I’ve identified 13 key elements to help you and your staff deal more effectively with complaints [...]
Surprise! Achieving Success is not as easy as you thought it would be… So what do you do now that you’re into a Subway franchise and are struggling to pay your bills?
Well, you could make excuses and blame everybody but yourself, or…
As a new business owner, have you ever had times when meeting the demands of running your store felt like being on a runaway train and you just wanted to jump off? I sure have and I can tell you from experience that those moments are precisely when you have to knuckle down, roll [...]
