Tag Archives: Sandwich

Dealing with a Customer Complaint…

05/17/2010 – 6:04 pm

I recently received a complaint from a customer who thought the olives on her sandwich tasted like bleach. What’s worse is she said it was the second time in two weeks the olives tasted like that. Needless to say I was alarmed and wanted to investigate the claim right away!
Now first of all, [...]

By Coach Morse | Posted in Business Leadership, Franchise Operations, Personal Development, Self Development | Also tagged , , , , , , , , , , , | Comments (0)

Ready, willing, and able…

09/17/2009 – 11:34 am

Ready, willing, and able… the three things a Subway Store Owner should be at all times.

Ready to assume control when necessary.
Willing to stay and work until the job is done.
Able to perform the tasks necessary to serve customers.

Sometimes the managers we’ve put in charge to run our business don’t perform as they should.  Sometimes it’s [...]

By Coach Morse | Posted in Franchise Operations | Also tagged , , , , , , , , , , | Comments (0)